Privacy Policy

GPUHEAVEN (“GPUHEAVEN”, “we”, “us”, or “our”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what information we may collect when you visit https://gpuheaven.com, create an account, place an order, contact us, request support, submit a warranty or return claim, or otherwise interact with our website and services.

By using our website or providing information to us, you acknowledge this Privacy Policy.

Who We Are

GPUHEAVEN operates the website https://gpuheaven.com and provides online sales and related services for computer hardware and electronic equipment.

Our products may include graphics cards, CPUs, RAM, storage devices, motherboards, power supplies, computer components, accessories, laptops, servers, server hardware, data-centre/HPC equipment, cryptocurrency-mining hardware, and related products.

Information We Collect

Depending on how you interact with GPUHEAVEN, we may collect information such as:

• Name and contact details
• Email address and telephone/mobile number
• Billing and shipping address
• Account and login information
• Order, invoice, transaction, and purchase information
• Product information, including serial numbers where relevant to returns or warranty claims
• Information provided when requesting a return, refund, replacement, warranty service, or technical support
• Communications you send to us, including emails, messages, support requests, and other correspondence
• Information voluntarily submitted through forms, reviews, comments, or other website features
• IP address
• Browser type, device information, operating system, and similar technical information
• Website usage information, including pages visited, approximate interaction information, and referring pages
• Cookie and similar technology information
• Other information reasonably necessary to provide our products and services

We generally do not require sensitive personal information for ordinary purchases. Customers should not voluntarily submit unnecessary sensitive information through our website, email, chat, or other communication channels.

How We Collect Information

We may collect information:

• Directly from you when you create an account or place an order
• When you contact customer support
• When you submit a return, refund, replacement, or warranty request
• When you provide information during payment or checkout
• When you subscribe to communications or submit a form
• When you leave a review or comment
• Automatically through cookies, server logs, and similar technologies
• From payment processors, courier partners, manufacturers, distributors, or service providers where necessary to complete or support a transaction
• From other lawful sources where reasonably necessary for our business operations

Why We Collect and Use Your Information

We may use personal information for purposes including:

• Processing and fulfilling orders
• Confirming purchases and payments
• Delivering products
• Providing customer support
• Processing returns, refunds, replacements, and cancellations
• Processing warranty and after-sales service requests
• Verifying product serial numbers and transaction details
• Preventing fraud, abuse, unauthorized transactions, and misuse
• Maintaining and securing customer accounts
• Communicating with you about orders, payments, delivery, returns, warranties, or support
• Responding to enquiries and complaints
• Maintaining invoices, transaction records, and other business records
• Improving our website, products, services, and customer experience
• Maintaining website security and preventing unauthorized activity
• Complying with applicable legal, tax, accounting, regulatory, and governmental requirements
• Carrying out other purposes reasonably connected with providing and operating our services

Where required by applicable law, we will obtain consent or provide an appropriate opportunity to exercise available choices.

Orders and Payments

When you place an order, we may collect information necessary to process the transaction, including your name, contact details, billing information, shipping address, order details, and payment-related information.

Payments may be processed by third-party payment gateways, banks, financial institutions, or other payment service providers.

GPUHEAVEN generally does not need to store your complete card number, CVV, or other full payment credentials. Payment information may instead be processed directly by the applicable payment service provider.

Payment providers may process information according to their own privacy policies and terms.

Shipping and Delivery

We may share the information necessary to deliver your order with courier and logistics partners.

This may include your name, telephone number, delivery address, order information, and other information reasonably necessary for successful delivery.

Courier companies may independently process your information according to their own privacy practices.

Customer Support and Communications

When you contact GPUHEAVEN by email, telephone, WhatsApp, website forms, or other available communication channels, we may retain information relating to your communication so that we can respond to you and maintain appropriate customer-service records.

We may use previous communications and order information to verify your identity, understand your issue, and provide appropriate assistance.

Warranty, Returns and After-Sales Service

When you request a return, refund, replacement, warranty service, or technical assistance, we may collect information necessary to investigate and process your request. This may include:

• Order and invoice information
• Product model and serial number
• Product photographs or videos
• Description of the reported issue
• System specifications where relevant
• Testing information
• Communication history
• Other information reasonably required to verify the claim

Where necessary, information may be shared with manufacturers, distributors, warranty providers, courier companies, service centres, or technical partners to process the applicable claim.

Cookies and Similar Technologies

GPUHEAVEN may use cookies and similar technologies to operate and improve the website. Cookies may be used for purposes such as:

• Maintaining login sessions
• Remembering shopping-cart or checkout information
• Maintaining website preferences
• Improving website functionality
• Understanding website usage
• Security and fraud prevention
• Supporting analytics or other website functions

Some cookies may be placed by third-party services used on our website.

You may be able to control or block cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Comments, Reviews and User-Submitted Content

If you submit a comment, review, enquiry, photograph, video, or other content through the website, we may process the information associated with that submission.

For comments, our website may collect information such as the information entered into the comment form, IP address, and browser user-agent information for moderation and spam-prevention purposes.

If you upload photographs or other media, you should avoid including unnecessary personal information or embedded location information such as GPS/EXIF data.

Embedded Content and Third-Party Services

Our website may contain content or services provided by third parties, including videos, images, payment services, maps, social-media features, analytics, advertising services, courier tools, or other external services.

Third-party content may operate similarly to when you visit the third party’s own website and may involve cookies or other technologies.

Those third parties may collect information according to their own privacy policies. GPUHEAVEN does not control the privacy practices of independent third-party services.

Who We May Share Information With

We may share personal information where reasonably necessary to operate our business and provide services, including with:

• Payment gateways and payment processors
• Banks and financial institutions
• Courier and logistics companies
• Manufacturers and distributors
• Warranty providers and service centres
• Website hosting, security, IT, and technology providers
• Customer-support and communication service providers
• Accounting, legal, professional, or compliance service providers
• Fraud-prevention and security providers
• Government authorities, regulators, courts, or law-enforcement agencies where legally required or permitted
• Other service providers where reasonably necessary to provide our services

We do not sell your personal information as a business practice.

Third-party service providers may process information independently according to their own applicable policies and contractual or legal obligations.

Marketing and Promotional Communications

Where permitted by applicable law, GPUHEAVEN may send promotional communications about products, offers, services, or other updates.

Where consent is required, we will seek consent as required by applicable law.

You may request to stop receiving promotional communications by using an available unsubscribe option or contacting us.

Please note that transactional or service-related communications, such as order confirmations, payment notifications, delivery updates, warranty communications, and important account notices, may still be sent where necessary.

Data Security

We take reasonable technical, organizational, and operational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials and should notify us promptly if they believe their account has been compromised.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, handling warranty and return claims, resolving disputes, preventing fraud, and complying with legal, tax, accounting, regulatory, or other applicable requirements.

Different types of information may therefore be retained for different periods.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law and legitimate business requirements.

Your Rights and Choices

Depending on applicable law, you may have rights or choices relating to your personal information, which may include:

• Requesting information about personal data held by us
• Requesting correction of inaccurate information
• Requesting deletion or erasure where legally applicable
• Withdrawing consent where processing is based on consent
• Requesting information regarding how your personal data is processed
• Requesting access to or copies of information where legally applicable
• Raising a complaint regarding our handling of personal information

Some requests may be subject to legal, security, contractual, tax, accounting, or other legitimate requirements that require us to retain certain information. To protect customer information, we may need to verify the identity or authority of the person making a request.

Children’s Privacy

Our website and services are primarily intended for adults and individuals legally capable of entering into purchase transactions.

We do not knowingly seek to collect unnecessary personal information from children.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action where required by law.

Third-Party Websites

Our website may contain links to websites operated by third parties.

GPUHEAVEN is not responsible for the privacy practices, security, content, or policies of those external websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

International Data Processing

Some service providers used by GPUHEAVEN may process or store information outside India.

Where personal information is transferred or processed outside India, we will take steps required by applicable law and reasonably appropriate contractual, organizational, or technical measures.

Legal and Regulatory Disclosures

We may disclose personal information where reasonably necessary to:

• Comply with applicable laws or legal obligations
• Respond to lawful requests from government authorities
• Protect the rights, property, or safety of GPUHEAVEN, customers, or others
• Detect, investigate, or prevent fraud and other unlawful activity
• Enforce our Terms & Conditions and other policies
• Protect the security and integrity of our website and services

Data Breaches and Security Incidents

If we become aware of a personal-data breach or security incident affecting personal information, we will take reasonable steps to investigate, contain, mitigate, and respond to the incident and provide notifications where required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

The updated policy will be published on this page with a revised “Last Updated” date.

We encourage customers to review this Privacy Policy periodically.